Business

A phone with social media apps installed.

How to Determine Which Social Media Platform Is Right for Your Business

If you are running a business, you need to have a social media presence. The profiles on these networks support your site, integrate with your SEO, and expand your reach. If you follow the right steps, you’ll create a community around your company, and people will buy from you just because of that. However, for

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A tiny shopping cart with some cash in it next to a laptop, representing customer retention strategies to try in 2021

Customer Retention Strategies to Try

Acquiring new customers is only part of the equation for long-term success. Retaining existing customers is equally crucial, as loyal customers are more likely to make repeat purchases, provide valuable feedback, and advocate for your brand. Yet, many businesses struggle with maintaining customer loyalty, often focusing their efforts primarily on attracting new clients rather than

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Minding Your Money: Top Tips for Business Financial Management

Regardless of the type of small business industry you’re in, and fiscal responsibility is critical to ongoing success. This means not only detailed recordkeeping but also monetary analysis, financial projections, and long-term planning must be handled with finesse. If finances aren’t your strong suit, you’re wise to employ the help of a professional advisor to

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How to Handle Customer Conversations

1. Use a Customer-Centric CRM (Customer Relationship Management) If you use a traditional communication process, you can experience problems such as: Choose a customer-centric CRM that has a conversational interface for modern customer relationships. Look for features such as automatically recorded activity and email intelligence that allow you to organize and quickly respond to conversations.

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